1. GOOD QUALITY AND COMPETITIVE PRICE:
Quality and Price are the first two factors critical to the success of sales effort. Provision of wide range of quality products and services give us confidence that you have a lot to benefit from our establishment if we are patronized. Since our establishment gain Exclusivity of Distributorship of products in the Kingdom, we offer high quality products at a reasonable and competitive price, absolutely even much lower compared to other products in the same category.
2. QUICK RESPONSE TIME:
Our establishment values our client time so we make sure that all required products are delivered on time or even before expected delivery date, and we try to be consistent with that commitment forever as long our business relationship exists.
We reply promptly, completely, and clearly. Our client naturally wants to know something about our products and such other inquiries necessary to satisfy their product needs. We make sure we act in accordance with our commitment.
3. AFTER SALES SERVICE:
Service is the third most important factor in sales and ongoing success of product. Service is the prompt delivery of the product. Courteous sales personnel, user or service manual modified to meet our customers’ needs. Ready access to a service facility, knowledgeable personnel, cost effective maintenance, repair or replacement, service location or dealer support.
Service varies by the product type, the quality of the product, the price of the product. For products that require no service - such as some consumer goods and commercial disposables - the issue is resolved once distribution channels, quality criteria, and return policies have been identified.
Equipment maintenance is a crucial priority for hospitals or other clients, and affect their purchasing decisions and product use. Maintenance of equipment is a continuous process. Maintenance of products offered by Bayet Nahawand are performed by a well-trained knowledgeable personnel.
5. OUR GUARANTEE:
Our own guarantee prevents future customer headache which makes us a priority choice. We provide this on top of the standard warranty certificates issued upon product sales, which state the product model, serial number, customer name and customer contact information. Three copies are being furnished accordingly:
1. For Customer (RMH, KFMC, NGH, MOH, MOSA, etc )
2. Patient Copy. (Patient have location map of service office including important contact information)
3. Bayet Nahawand.
6. CONTINUOUS IMPROVEMENT:
We learn from our experiences.
We continuously improve the products and services we offer to the public by considering all suggestions, recommendations and product criticisms.
7. FUTURE PLAN:
We want to consider the possibility of reducing enormous cost on the part of the customers by our New Project called “REFURBISHED and RENT”. Used items will be refurbished and can be rented by new customers at a relatively low price.
First national factory which will be opened soon to deliver all customers need for local made products in addition to custom made models of different type of rehabilitation and physiotherapy products.